Contact information

Effective Date: August 4, 2026

Website: https://thexer.store

Customer Support Email: marybbeulahaugust@gmail.com

Welcome to thexer.store. We are committed to providing exceptional customer service and transparent communication for all shoppers browsing our general merchandise collection. If you have any inquiries regarding order processing, shipping status, product details, return requests, or legal/intellectual property compliance, please review the contact channels and guidance below.

1. General Customer Service & Order Inquiries

For day-to-day shopping questions, tracking assistance, order modifications, or product support, please reach out directly to our dedicated customer service team via email.

  • Official E-commerce Website: https://thexer.store

  • Customer Support Email: marybbeulahaugust@gmail.com

  • Support Response Time: We endeavor to respond to all customer inquiries within 24 to 48 business hours (Monday through Friday, excluding U.S. national public holidays).

  • Support Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

2. Guidelines for Submitting Order Support Requests

To ensure swift and accurate assistance with your purchase, please observe the following formatting recommendations when emailing our customer support team:

  • Email Subject Line: Please include your Order Confirmation Number along with a brief description of your request in the subject line (for example: Order Inquiry #1024 - Tracking Update Request or Order Cancellation #1028).

  • Order Identification: Include the full name and email address used when finalizing the checkout process on thexer.store.

  • Visual Documentation for Damaged Goods: If you are reaching out regarding an item that arrived broken, defective, or incorrect, please attach clear photographs or short videos showing the shipping label, outer packaging box, and the specific product issue.

3. Intellectual Property, Trademark, & Legal Compliance Inquiries

(Important Compliance & Risk Mitigation Clause)

  • Independent General Merchandise Retailer Notice: thexer.store operates strictly as an independent general merchandise e-commerce provider. Unless explicitly stated on a specific product page, thexer.store is NOT affiliated with, authorized by, sponsored by, endorsed by, or officially connected with any third-party brand owners, original manufacturers, or registered trademark holders whose products, designs, or compatibility specifications may be referenced on this website.

  • Brand Owner Rights & IP Notice and Takedown Protocol: We strictly respect intellectual property rights and adhere to U.S. trademark and copyright standards. If you are a brand owner, trademark holder, or authorized legal representative and believe that any product listing, title, text description, or image on thexer.store inadvertently infringes upon your legal rights or brand guidelines, please send a formal notice directly to our legal compliance inbox at marybbeulahaugust@gmail.com with the subject line "IP / Trademark Notice".

  • Notice Requirements: To help us review and process your request immediately, please include in your notice: (a) Proof of intellectual property ownership or official legal authorization; (b) Identification of the specific trademark, patent, or copyright in question; and (c) The precise URL link(s) to the listing on thexer.store. Upon receipt of a valid notice, our compliance team will evaluate the matter in good faith within 24 to 48 hours and promptly modify or remove the content as necessary.

4. Electronic Communications Consent

When you visit thexer.store, place an order, or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically, such as order confirmation emails, shipment tracking updates, and customer support responses. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

5. Merchant Contact Information Summary

For quick reference, you may contact thexer.store using the following verified details:

  • Store Name: thexer.store

  • Official Website: https://thexer.store

  • Primary Contact Email: marybbeulahaugust@gmail.com

  • Legal & IP Compliance Inquiry Subject: "IP / Trademark Notice"

  • Customer Service Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)