Shipping policy

Effective Date: August 4, 2026

Website: https://thexer.store

Customer Support Email: marybbeulahaugust@gmail.com

Thank you for shopping at thexer.store. We strive to provide transparent, efficient, and reliable delivery services for our wide selection of general merchandise items across the United States. Please read our Shipping Policy below to understand order processing times, delivery estimates, carrier methods, customs duties, lost shipment procedures, and intellectual property/brand compliance disclaimers regarding general merchandise logistics.

1. General Merchandise Order Processing & Handling Time

All orders placed on thexer.store undergo verification, quality check, and packaging prior to dispatch.

  • Standard order processing time is typically 1 to 3 business days (Monday through Friday, excluding national public holidays).

  • Orders placed during weekends or major official holidays will be processed on the following business day.

  • Because we offer a diverse catalog of general consumer goods, orders containing multiple items may be sourced from separate fulfillment centers or warehouses. In such cases, your items may be shipped in multiple packages with individual tracking numbers at no extra charge to you.

2. Shipping Destinations, Carriers & Estimated Transit Times

We primarily serve customers within the United States (including the 48 contiguous states, Alaska, Hawaii, and U.S. Territories).

  • Standard Shipping (United States): Estimated transit time is 7 to 15 business days after dispatch.

  • Express / Expedited Shipping (When Available): Estimated transit time is 3 to 7 business days after dispatch.

  • Carriers Used: We partner with major global and domestic courier services including USPS, UPS, FedEx, DHL, and qualified regional logistics networks. The specific carrier is selected automatically based on weight, dimensions, and destination zip code to ensure optimal delivery.

  • Please note that estimated transit times are operational targets provided by carriers and are not guaranteed delivery dates. Remote locations, peak holiday seasons, severe weather, or unexpected logistics chain disruptions may cause minor shipping delays.

3. Shipping Rates & Order Tracking

Shipping charges for your order are calculated and clearly displayed at checkout before you finalize your payment.

  • Free Shipping Offers: We may offer Free Standard Shipping on orders over a specific dollar threshold as advertised on our store site.

  • Order Tracking Confirmation: Once your package is handed over to the postal carrier, a shipping confirmation email containing a direct tracking link and Tracking Number will be sent automatically to the email address provided at checkout.

  • Please allow 24 to 48 hours after receiving your tracking number for the carrier's tracking portal to update with initial scan location details.

4. Customs, Import Duties, Taxes, and Regulatory Compliance

For orders fulfilled from international supply facilities directly to U.S. addresses, products pass through official customs import inspections.

  • Import Taxes & Duties: Unless otherwise specified at checkout, prices listed on thexer.store do not include local state sales tax or potential import customs fees. Customers are responsible for any applicable import duties, tariffs, or clearance taxes levied by government authorities.

  • Regulatory Compliance: Customers are responsible for ensuring that the general merchandise ordered complies with local state or municipal regulations. thexer.store is not responsible for packages seized, delayed, or rejected by local customs or government regulatory bodies due to regional import restrictions.

5. Incorrect Shipping Address & Undeliverable Packages

Customers are responsible for providing complete, precise, and verified delivery addresses (including apartment, suite, or unit numbers) during checkout.

  • If you notice an error in your shipping address after placing an order, please email us immediately at marybbeulahaugust@gmail.com with the subject line "ADDRESS CHANGE - Order # [Your Order Number]".

  • If the package has already entered carrier processing or shipping status, we cannot modify the address. thexer.store is not responsible for lost, delayed, or misdelivered shipments caused by inaccurate or incomplete address information supplied by the buyer.

  • If a package is returned to our facility due to an undeliverable address or failure by the recipient to collect it, the buyer will be responsible for re-shipping costs.

6. Lost, Stolen, or Damaged Packages in Transit

Once a package is transferred to a courier carrier, delivery handling and security become the responsibility of the logistics provider.

  • Packages Marked "Delivered": If tracking indicates your package was delivered but you have not received it, please check around your property, verify with household members or building managers, and contact your local post office or courier carrier immediately. We are not responsible for stolen or missing packages once confirmed as "Delivered" by the carrier.

  • Lost in Transit: If tracking activity stops updating for more than 14 consecutive business days without a delivery scan, please contact us at marybbeulahaugust@gmail.com. We will open an official trace investigation with the shipping carrier to locate or declare the package lost, and subsequently offer a replacement or store credit.

  • Damaged Upon Receipt: If your package arrives with severe outer damage or product breakage, please photograph the damaged shipping box, shipping label, and damaged contents immediately and contact us within 7 days of delivery.

7. Independent Logistics, Non-Affiliation, and IP Risk Disclaimer

(Important Compliance & Risk Mitigation Clause)

  • Independent General Merchandise Retailer Logistics Statement: thexer.store operates as an independent general merchandise provider. Unless explicitly stated on a specific product listing, thexer.store is NOT affiliated with, authorized by, sponsored by, or officially connected with any third-party brand owners, original manufacturers, or trademark holders whose product designs, accessory fits, or compatibility details are referenced on this site.

  • Trademarks & Generic Logistics Packaging: All third-party brand names, product titles, model designations, and registered trademarks mentioned on our website or shipping manifests belong strictly to their respective trademark owners. References to third-party brand names or models are made strictly for descriptive, identification, or compatibility reference purposes under legal nominative fair use principles. Items shipped by thexer.store are fulfilled in independent, generic, unbranded, or private supplier packaging and do not claim official brand warranty or authorized distribution status unless expressly indicated.

  • Notice & Takedown Procedure for IP Rights Holders: We strictly respect intellectual property rights. If you are a brand owner or authorized legal representative and believe that any product being marketed or shipped via thexer.store inadvertently infringes upon your copyright, trademark, or patent rights, please notify our legal compliance mailbox at marybbeulahaugust@gmail.com with the subject line "IP / Shipping Notice".

    • Please include: (a) Identification of the protected trademark or copyright; (b) Direct URL link to the specific item on our store; (c) Proof of rights holder authorization.

    • Upon receiving a valid notice, we will evaluate the claim in good faith within 24 to 48 hours and promptly modify or remove the relevant product listing from our website as necessary.

8. Contact Information & Logistics Support

For any questions regarding order fulfillment, delivery status, or shipping policies, please contact us:

  • Website: https://thexer.store

  • Logistics & Customer Support Email: marybbeulahaugust@gmail.com

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)